Privacy Policy

GENERAL PRIVACY NOTICE

Love Feyre (“Love Feyre”, “we”, “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. The purpose of this Privacy Policy (our “Privacy Policy”) is to describe to you Love Feyre’s practices and policies regarding our collection and use of your personal data, and to explain your privacy rights. By visiting this website, you are accepting and consenting to the practices that are described in this Privacy Policy.

We may process and collect personal data from you when you visit this website, register on the site, place an order, enter a contest, respond to a communication such as email, or otherwise provide us with information. We may also obtain information from other sources, such as social media platforms, linked to our website. We understand that you are aware of and care about your own personal privacy interests, and we take that seriously.

WHAT INFORMATION DO WE COLLECT?

The information we collect may include the following:

Personal data that you provide: contact information, name, address, telephone number, email address, credit card, and debit card number and related information, logins, and passwords. You can view this website without providing this information, unless you choose to place an order. We may obtain personal data from you through this website, offline such as when you call us, or from other sources, such as public databases, social media platforms or other third parties, to the extent permitted by law.

User Contributions: You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website (collectively, “User Contributions”). Your User Contributions are posted on the Website at your own risk. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Personal data obtained automatically through or generated on our website: information about your computer and internet connection, such as your IP address, unique device identifier, unique advertising identifier, operating system, and browser type; and details of your visits to our website, such as traffic data, logs, date and time of your visit to our website, error information, clickstream data, and other communication data and the resources that you access and use on the website, your internet activity on our website such as pages viewed, products viewed, products purchased, clicks, scrolling and mouse-overs, information on your first visit, previous visit, and current visit, the visited pages, and the manner in which you navigate the website. The technologies we use for this automatic data collection may include and other information collected through cookies, pixels, web beacons, session replay tools, and other tracking technologies. The policy can be viewed at https://www.lovefeyre.com/cookie-policy.

Personal data obtained from third parties using cookies and other tracking technologies: We may obtain personal information from third party sources. Our service providers (such as: Google, Bing, Shopify and Facebook) may also use online identifiers such as cookies, web beacons, or other tracking technologies to collect and store information about you (e.g. IP address, unique device identifier, unique advertising identifier, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) when you use our website, purchase products from our online store, and use our website (e.g. pages viewed, products viewed, products purchased, scrolling movements, and clicks on our website). The information they collect and store may be associated with your personal data or they may collect and store information, including personal data, about your online activities over time and across different websites and other online services. The services may analyze the behavior of website users and interactions with our emails (e.g. when you open or click in an email) to provide our users with personalized purchase recommendations and to tell which mailings appeal most to our customers. They may use this information to provide you with targeted, interest-based (behavioral) advertising, or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Information about gift recipients: One of the features of this website is the ability to purchase gifts for others either from a gift registry created on the site or separately. When you make a gift, we collect information about the recipient of the gift so that we can fulfill your order, including the recipient’s name, address, and other contact information. We do not use information about gift recipients for marketing purposes. If you submit personal data about other people to us, you represent that you have the authority to do so and give us permission to use that information in accordance with this Privacy Policy.

HOW DO WE COLLECT PERSONAL DATA?

We and our third party service providers may collect information in a variety of ways, including:

Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version. We use this information to ensure that the website functions properly.
Through your use of the website: When you use the website, we and our service providers may track and collect usage data, such as the date and time the App on your device accesses our servers, and what information and files have been downloaded to the App based on your device number.
Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. For information on how we use cookies, see our Cookie Policy available at https://www.lovefeyre.com/cookie-policy.
Using pixel tags and other similar technologies: We may use pixel tags (also known as web beacons and clear GIFs) to track the actions of users of the website, measure the success of our marketing campaigns, and compile statistics about usage of the website.
Analytics: We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the website and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to google.com/policies/privacy/?partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
IP address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the website. We may also derive your approximate location from your IP address.
Physical location: We may collect the physical location of your device (by country or zip code) by, for example, using satellite, cell phone tower, or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. You may be permitted to allow or deny such uses of your device’s location, such as through your device settings. If you do, we may not be able to provide you with the applicable personalized services and content.
From you: Information such as your preferred means of communication is collected when you voluntarily provide it, such as when you purchase products from us through our online store.
By aggregating information: Aggregated personal data does not personally identify you or any other user of the website. For example, we may aggregate personal data to calculate the percentage of our users who live in a particular geographic region.

WHAT ARE OUR LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA?

We have a lawful basis for each of our processing activities (except when an exception applies as described below):

Consent: By using our website, you consent to our collection, use, and sharing of your personal data as described in this privacy policy. If you do not consent to this privacy policy, please do not use the website. You will always have the right to withdraw any consent that you given to process your personal data. If you do choose to withdraw your consent, the withdrawal will not affect the lawfulness of processing your personal data prior to your withdrawal.
By agreement: We will process your personal data in order to fulfill our obligations to you pursuant to our contract with you to deliver our goods and services to you.
Legal obligation: We will process your personal data to the extent that we are required or permitted to do so by law; to comply with government inspections, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims.
To protect your vital interests: We will process your personal data if we determine that it is necessary to do so to protect your vital interests.
A legitimate interest: We may also process your personal data as necessary for our legitimate interests. Our legitimate interests are balanced against your rights and freedoms and we do not process your personal data if your rights and freedoms outweigh our legitimate interests. Our legitimate interests are to: facilitate communication between Eberjey and you; detect and correct bugs and to improve our website; safeguard our IT infrastructure and intellectual property; detect and prevent fraud and other financial crime; promote and market our business; and check your credit and perform risk assessments.

SOCIAL MEDIA PLATFORMS

Our website contains social media buttons. This Privacy Policy does not cover such social media platforms. We are not responsible for the content of any social media platform, the products, or services offered on any social media platform, or the manner in which a social media platform may collect and use your personal data. We encourage you to read the privacy policy and terms and conditions of use that are posted on the social media platforms you visit.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We use your personal data for a variety of purposes. These include:

To present our website and its contents to you.
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your requests, transactions, purchases, and payments.
To administer a contest, promotion, survey, or other site feature. Some of these activities may have additional rules, which may contain additional information about how we use and disclose your personal data. We suggest you read such rules carefully, as you will be bound by them if you choose to participate.
To inform you about our services, products, and special promotions.
To investigate and respond to inquiries and complaints.
To improve and secure our website.
To produce aggregated data that does not identify you, which helps us generate statistics about our website users and products, the demographic distribution of visitors to our website, and the effectiveness of our marketing and promotion activities, which in turn helps us to analyze and improve the website, the user experience, and our products and services.
Fraud monitoring and prevention.
To provide customers that sign-up for our email list advance notice of sales, new arrivals, sample sale dates, and other Love Feyre news. If you would like to unsubscribe from our email list.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account and product purchases.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. If you refuse to provide such personal data or withdraw your consent to our processing of personal data, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.
To notify you about changes to our website or any products or services we offer or provide though them.
Uses we believe to be necessary or appropriate under applicable law and regulations to comply with legal processes, respond to requests from governmental authorities, protect our business, protect our rights and to allow us to pursue available remedies or limit the damages we may sustain.

HOW DO WE PROTECT PERSONAL DATA?

We take the security of your personal data seriously. We have put in place appropriate technical and organizational measures, including internal policies and controls, designed to:

Protect your information, for example to backup and protect the integrity of our electronic communications and data storage systems;
Limit access to your personal data to those employees, agents, contractors, and other third parties on a need to know basis. They may only process your personal data on our instructions, they are subject to a duty of confidentiality and are obliged to keep it secure;
Prevent your personal data from unauthorized or unlawful use or disclosure and against unintended access, loss or destruction, or damage; and
Deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

We implement a variety of security measures to maintain the safety of your personal data. Your personal data is maintained in private files on our secure web server and on our internal systems. All sensitive/credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.

HOW LONG DO WE RETAIN PERSONAL DATA?

Your personal data will not be kept longer than necessary and will be deleted, as soon as reasonably possible in view of the purposes for processing your personal data (see What Do We Use Your Personal Data For?), unless we have an ongoing legitimate reason to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). Under certain circumstances you may have the right to request that we delete personal information about you. If you would like to request access to or deletion of your personal information, please call us at 01780-370825; or email us at [email protected].

When we have no ongoing legitimate business need or no other legitimate reason to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives and/or it is technically impossible and/or economically impractical), we will securely store your personal data until deletion is possible.

If you have questions about, or need further information concerning, our data retention periods, please contact us.

WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We respect your privacy rights and will not sell, trade, or rent your personal data to other companies except as expressly set forth in this Policy. However, we need to share your personal data with third parties for certain purposes described in this Policy. These purposes include:

Service Providers and Third-Party Marketing Partners. We may use service providers (processors) to help us provide our services (e.g. operate and manage our website and online store, process orders and payments, maintenance, analysis, audit, payments, fraud detection, marketing, and development). These service providers include our third party marketing partners that provide advertising, promotional and marketing services for us on our behalf. We may share personal information with or sell personal information to select third parties for a commercial purpose, including Oracle Data Cloud customers and partners, digital marketers, ad agencies, web publishers, connected TV providers, demand side platforms, data management platforms, supply-side platforms and social media networks; and third-party service providers as necessary to perform Oracle Marketing & Data Cloud services on behalf of Oracle. These third parties will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated to not to disclose or use it for other purposes. The providers may solely process your personal data based on our instructions. For example, we work with service providers offering hosting services. We may also hire IT service providers to support the safe and stable operation of our systems. If we engage a third party to handle personal data, we shall perform a thorough background check on such third party and exercise proper supervision over such third party to ensure the safe management of personal data. We will enter into a data processor agreement with our data processors which meets the requirements of the GDPR.
Legal Authorities. We may need to share your data when we believe it’s required by law or to protect the rights, security, property or safety of Love Feyre, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary. We will attempt to notify visitors about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order, or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority.
Enforce our Terms and Conditions. We may also share your personal data to enforce or apply our Terms and Conditions here and other agreements, including for billing and collection purposes.
Purchasers of our Business. We may also share your personal data as part of a sale, merger, or change in control of our business, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only for the purposes and in the manner set out in this Privacy Policy unless you notify the purchaser to the contrary.

DO NOT TRACK SIGNALS

We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

AUTOMATED DECISION MAKING

We do not use your personal data with any automated decision making process, including profiling, which may produce a legal effect concerning you or similarly significantly affect you.

USE OF THE WEBSITE BY MINORS

Our website is not directed to individuals under the age of 18 and we request that they not provide personal data to us without express parental consent.

SENSITIVE INFORMATION

We ask that you not send to us, and not disclose, any sensitive personal data, information related to racial or ethnic origin, political opinions, religion or other beliefs, sexual orientation, health, biometrics or genetic characteristics, criminal background or trade union membership.

HOW DO YOU CONTACT US?

If you have any questions about this Privacy Policy, please contact us by email at [email protected]. We can also be reached by telephone at 01780-370825.

CHANGES TO OUR POLICY?

We recognize that information privacy is an ongoing responsibility and that applicable laws and regulations are subject to change, so we may from time to time update this Privacy Policy. If we decide to make any material changes to how we treat our users’ personal data, we will post a notice on the website’s home page. Policy changes will apply only to information collected after the date of the change. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

This policy was last modified on September 14, 2022.