Ordering & Customization
Simply browse our collections, choose your preferred design, and select your size or customization options before adding it to your cart. Proceed to checkout and follow the payment instructions.
Yes! We specialize in customizable lingerie. You can input your measurements and preferences in the customization section on the product page or contact us for assistance.
Check our Size Guide for standard measurements. For a perfect fit, use our Custom Fit option and provide your exact measurements.
Since we make each piece to order, modifications or cancellations must be requested within 24 hours of purchase.
Payment & Pricing
Yes! We use secure, encrypted payment gateways to ensure your payment details are safe. We do not store your credit/debit card information.
We accept Credit/Debit Cards, Mobile Banking (Bkash, Nagad), and Bank Transfers.
No, all costs, including taxes, are shown at checkout. Customization may have additional charges, which are displayed before checkout.
Yes, we offer Cash on Delivery (COD) for non-customized products. However, for custom orders, full payment is required in advance.
Shipping & Delivery
Currently, we ship across Bangladesh. International shipping is coming soon! Stay tuned for updates.
Delivery time depends on the product. Typically, orders take 5-7 business days to be prepared and shipped. For customized items, it may take slightly longer. Delivery times also vary based on location.
We also offer emergency delivery on selected items, which will be clearly labeled on the product page. However, Cash on Delivery (COD) is not available for these products
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your order on our website or through the courier’s website.
Returns & Exchanges
We want you to love your purchase! If you are not satisfied, you may request a return or exchange within 3 days of receiving your order. However, returns are subject to approval and must meet our return criteria.
Due to hygiene reasons, lingerie and customized items are non-returnable unless there is a defect or an issue with your order. Please contact us at (+880) 1780-370825 with your order details and reason for return, and our team will review your request.
We apologize for any inconvenience! If you receive a damaged or incorrect item, please contact us at [email protected]/(+880) 1780-370825 within 48 hours with photos, and we’ll assist you.